Question 1

1. Why do I need Turbo VPN?

Accepted Answer

VPN stands for virtual private network. It allows you to browse anonymously online with fast, secure and reliable internet connection.

Turbo VPN can protect your privacy and give you access to safer online experience. For example, it can:

Protect your confidential information and safely connect to any WiFi
Protect your internet privacy while using BitTorrent and Peer-to-Peer (P2P)
Bypass geo-restriction and unblock streaming services from all over the world
Obtain cheaper Online shopping deals/ cheaper Flight tickets
Protect you against ISP monitoring or beat the hackers

Question 2

2. Is Turbo VPN safe for me?

Accepted Answer

We are using military-grade encryption to hide your internet activity from snoops. Your data is undecipherable to prying eyes while in transit. Moreover, we don’t keep connection or activity logs, we never share your details with anyone. You could always rely on us to protect your online privacy.

Question 3

3. How to use Turbo VPN?

Accepted Answer

It is simple! Tap the “Carrot” button on the home page. Then tap “Ok” when the app requests for connection.

Question 4

4. How to disconnect Turbo VPN?

Accepted Answer

Please tab the same “Carrot” button on the home page to disconnect VPN.

Question 5

5. Why I can’t authorise or can’t press OK?

Accepted Answer

It might be some interruption caused by other apps. Please ensure that you are using the latest version, then close all the apps that are running in the background and relaunch Turbo VPN. If the issue persists, please send us an in-app feedback message and our 24/7 Customer Support will get back to you.

Question 6

6. Why I can’t connect to internet while VPN is connected?

Accepted Answer

The connection can be affected by many factors, please try the following steps to solve the issue:

Make sure your network connection is working. Most connection failures are caused by something blocking the connection to our servers. Verify that your internet connection is working whilst disconnected from Turbo VPN. You can check the speed here: https://www.broadbandspeedchecker.co.uk/
Please update to the latest version. We constantly improve our software to ensure it is as effective as possible.
Refresh the server list and connect to the top server.
Change the connection mode. Sometimes, VPN protocols will have difficulty keeping a strong connection. If you are using Open VPN (which we generally recommend), you could try connecting over IPSec. However, we recommend sticking with OpenVPN whenever you can for the best experience.

If the issue persists, please contact us via in-app feedback message and let us know the name of your network provider.

Question 7

7. Why does Turbo VPN auto disconnect?

Accepted Answer

The connection might be interrupted by other apps or the power setting on your device. Kindly ensure you are using the latest version, close the anti-virus software or other VPN product and turn off the "Low Power Mode" on your device setting. Then, relaunch Turbo VPN and reconnect.

Question 8

8. Will Turbo VPN slow down my internet?

Accepted Answer

Your internet may be slightly impacted when you connect to Turbo VPN. This is because your online traffic is routed through a secure encrypted tunnel where VPN encrypts your data to ensure safety and security. However, if there is a major drop-down, please change to another protocol or connect to another server. If the issue persists, please try to connect to a different Internet service provider (ISP) as your current ISP might be throttling the internet speed.

Question 9

9. How to find the best server?

Accepted Answer

Android:

Go to the top right corner and click the “Globe” icon. We recommend selecting the top server as it is the server that provides the fastest connection based on your current location. Alternatively, you could pick the country where you want the server to be.

iOS:

Go to the top left corner and click the “Menu” button. Tap the Select Server and pick the country where you want the server to be. We recommend selecting the top server as it is the server that provides the fastest connection based on your current location.

Question 10

10. How to switch server location?

Accepted Answer

Select your desired country in the server list by clicking the city name (we recommend you to connect the top server as the top server has the strongest signal on your devices).

Question 11

11. Why does Turbo VPN have advertisement?

Accepted Answer

As much as we wish to provide good services to our users, Advertisement is the main factor in keeping this service FREE to all users.

Nevertheless, Turbo VPN offers Ad-free version for all users and you are welcome to subscribe. Please tap “Upgrade to Premium” and subscribe. Hope you enjoy it~!

Question 12

12. I can’t find the server that I hope to connect to, what should I do?

Accepted Answer

Please send us an in-app feedback message with the following information:

The website you want to access:
Your desired server:

We will forward the request to the relevant department and get back to you, thank you.

Question 13

13. How to change the language of Turbo VPN?

Accepted Answer

Turbo VPN follow the system language on your device. You may change the language by changing the system language on your device.

Question 14

14. How to subscribe?

Accepted Answer

Launch Turbo VPN. Then, click “Upgrade to Premium/VIP”. Complete the transaction and you are all set!

Question 15

15. What do I get with my subscription?

Accepted Answer

Each subscription comes with access to all Turbo VPN apps and 21000+ server locations. You can also access a wide range of online streaming services and social media sites, e.g.: HotStar, Netflix, Pubg Mobile and etc.

On top of that, a premium subscription provides you Ads-free experience and exclusive benefits like Kill Switch function and faster speed.

Question 16

16. How to create an account  (First Time Registration)

Accepted Answer

Launch Turbo VPN then click “Sign in”. Go to the bottom and click “Create an account”. Fill up the information and click “Sign up”.
Once sign-up is successful, log in with your registered email address.

Question 17

17. Can I get my refund if I purchased the Turbo VPN product (or service)?

Accepted Answer

(a) If you purchased the Turbo VPN product (or service) from Apple Store:

Answer: We are unable to issue a refund for subscriptions made through the App Store, please check this Apple support article about iTunes subscription refund:
https://support.apple.com/en-lamr/HT204084

(b) If you purchased the Turbo VPN product (or service) from Google Play Store:

Answer: If the subscriber can demonstrate that the product (or service) was not usable or available during the subscription period, and the issue was not resolved after trying troubleshooting steps recommended by Turbo VPN. Turbo VPN may provide the Subscriber with a pro-rata refund of service fees paid at its sole discretion.

Alternatively, please check this Google Play support article about getting a subscription refund from Google Play -
https://support.google.com/googleplay/answer/2479637#policy

(c) If you purchased the Turbo VPN product (or service) from 3rd party platform (eg: Codashop, or others):

Answer: For subscriptions made through 3rd party platform, kindly contact the respective platform support for assistance.

(d) If you purchased the Turbo VPN product (or service) from the Turbo VPN Official Website?

Answer: Yes. We offer a 30-day money-back guarantee. Request beyond the 30-day purchase window will not be considered.

However, if the subscriber can demonstrate that the product (or service) was not usable or available during the subscription period and the issue was not resolved after contacting Turbo VPN. Turbo VPN may provide the Subscriber with a pro-rata refund of service fees paid at its sole discretion.

Question 18

18. What information should I include in my Refund Request.

Accepted Answer

Answer: Refund reason and User ID

Question 19

19. How long will it take to process my Refund Request?

Accepted Answer

Answer: We will revert to you within 3 working days, and the request will be processed within 14 working days.

【Thanks for purchasing Turbo VPN products (or subscribing to Turbo VPN services) at [https://turbovpn.com/] operated by [INNOVATIVE CONNECTING PTE. Limited].

We offer a full money-back guarantee for all purchases made on our website. You are eligible for a full refund within 30 calendar days of your purchase (not applicable for renewal subscription).

After 30 calendar days, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) within the said period to ensure its suitability for their needs.

If you have any additional questions or would like to request a refund, feel free to contact us via the in-app feedback system or email us @ turbovpn-vipsupport@inconnecting.com. For refund purpose, please also provide us the following details below:

Email subject: Request Refund for Turbo VPN

Email content needs to include your Refund Reason, Device's UserID, and Official Receipt from Turbo VPN. Thank you. 】

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