Cookie policy
We use cookies, pixels, and similar technologies (collectively referred to as “cookies”) to provide, protect and improve our Turbo VPN websites (turbovpn.com and turbovn.co), the Turbo VPN or Turbo VPN Lite applications and related services (collectively referred to as “Services”). This Cookie Policy supplements our Privacy Policy and explains what cookies are, the types of cookies we use, how and why we use them, and how to manage cookies.
About Cookies
Our Services use cookies to maintain our Services, provide you with a better experience when you use our Services and assist us in making improvements. A cookie is a small encrypted text file—typically a string of letters and numbers—that is sent by a web server to your web browser on your pc, mobile phones, tablets or other devices when you visit a website. During your visiting to that website, and on your subsequent visits, the cookies send information from your browser back to the web server. This will definitely not damage your devices.
Types of Cookies We Use and Why
Cookies can be categorized in different ways. Understanding these categories helps you manage your preferences more effectively.
By origin:
- First-party cookies: Set directly by our Services.
- Third-party cookies: Set by trusted third-party services integrated into our Services for various purposes.
By duration:
- Persistent cookies: Remain stored by an internet browser with an expiration date and it will remain in effect before the expiration date unless deleted by the browser users.
- Session cookies: Expire as soon as the user closes the internet browser which shows the end of an individual session.
By purpose:
- Essential cookies: Necessary for core Services functionality and navigation. We use these cookies to manage essential actions such as requesting page resources. We also use these cookies to set up essential functionalities to guarantee the security and efficiency of our Services. Disabling these may cause our Services not functioning at all or being unable to be provided safely.
- Functionality cookies: Enhance your experience by remembering information you have entered or choices you made on our Services (such as languages preferences), so you will not have to set them again when you visit our Services next time.
- Analytics cookies: Collect information on how you use our Services, including the pages you often visit and the error messages you receive from our Services. These cookies enable us to optimize our performance and improve your experience.
- Advertising cookies: Record your visit to our Services and other pages, and the links you have clicked. We use advertising cookies to provide you with customized contents, including on our Services and on our marketing emails.
Please note that all cookies, including for analytics and advertising purposes, are strictly anonymized and are never linked, directly or indirectly, to any user account, VPN usage, traffic, or other identifying information. Cookies are logically separated from VPN data, ensuring no traceability or cross-referencing is possible between Apps, Websites or related Services‘ analytical data and VPN user activity.
Furthermore, all analytical and advertising cookies are processed using pseudonymization measures and stored on separate servers, ensuring that no cross-referencing or data correlation is technically possible between cookie data and any VPN service data or account identifiers.
Third-Party Service Providers
We may utilize cookies offered by trusted third-party service providers for various purposes, some of which are essential for the proper functioning of our Services. Please note that the list of third-party service providers may change over time and may vary depending on the specific website or service you are using.
The following section outlines which third-party service providers you may encounter when using our Services. For more details on how these third-party service providers collect and use data through cookies, please refer to their respective privacy policies:
- Google Inc. - Analytics, advertising, security and other essential functionalities.
- Cloudflare Inc. - Protection against malicious attacks and enhanced site security.
- Forter - Fraud detection and prevention during payment process.
- Stripe - Secure processing of global online payments.
- Microsoft - Analytics and advertising purposes.
- Zendesk Inc. - Customer support via Live Chat services.
- CJ Affiliate - Affiliate marketing and advertising activities.
Cookie Details
The details of cookies used by us can be found in the following list:
| Provider | Cookie Name | Description | Type | Expiration |
| Essential Cookies | ||||
| Stripe | __stripe_mid | Anonymous user ID used to secure Stripe payments | Third Party | 365 days |
| Stripe | __stripe_sid | Anonymous user ID used to secure Stripe payments | Third Party | 12 hours |
| _GRECAPTCHA | Used to verify user authenticity and prevent spam requests | Third Party | 180 days | |
| AEC | Used to detect and prevent ad fraud to protect ad integrity | Third Party | 180 days | |
| Cloudflare | cf-click | Used to prevent malicious click attacks (e.g., DDoS protection) | Third Party | Session |
| Forter | forterToken | Anonymous user ID used to prevent payment fraud | Third Party | 365 days |
| id | Used to identify user sessions or login status | Third Party | Session | |
| Turbo VPN | turbo_token | Anonymous ID used to cache login state and recognize logged-in users | First Party | Session |
| Functionality Cookies | ||||
| Zendesk | __zlcmid | Anonymous user ID used to distinguish users in Live Chat | Third Party | 365 days |
| NID | Stores user preferences to enhance Google service experience | Third Party | 180 days | |
| Analytics Cookies | ||||
| Turbo VPN | _aid | Anonymous user ID for analyzing visitor behavior | First Party | 365 days |
| _clck | Anonymous user ID for tracking page click events | Third Party | 365 days | |
| _clsk | Anonymous user ID for tracking on-page navigation paths | Third Party | 1 day | |
| _ga | Anonymous user ID for website analytics | Third Party | 365 days | |
| _ga_GX4S1E4ZST | Anonymous user ID for website analytics | Third Party | 365 days | |
| _gcl_au | Anonymous user ID for advertising attribution analytics | Third Party | 90 days | |
| Microsoft | CLID | Used for user behavior analysis | Third Party | 365 days |
| Advertising Cookies | ||||
| CJ Affiliate | cje | Used for affiliate marketing tracking | Third Party | 30 days |
| CJ Affiliate | cje-client | Stores referral source for affiliate tracking | Third Party | 30 days |
| DV | Optimizes ad delivery and improves ad relevance | Third Party | Session | |
| Microsoft | MUID | Used for ad tracking and user identification | Third Party | 365 days |
To further protect user privacy, persistent cookies—especially those for analytics or advertising—are routinely hashed or rotated and are never retained beyond what is strictly necessary. Where technically possible, cookie lifespans are minimized and are subject to deletion upon user log-out or upon request.
Cookies Disabling
You can prevent the cookies from being set by changing the settings on your browser (view your browser help section for detailed instructions). If you choose to continue to disable cookies, the latest information on blocking and deleting cookies for some popular browsers being used are available at the following links:
Please note that disabling cookies may affect the performance of our Services, and may also result in disabling certain features of our Services. If you disable all cookies, our websites may not work properly at all. Therefore, it is recommended that you do not disable all cookies.
Changes to this Cookie policy
We will occasionally update this Cookie Policy to reflect changes in our Services. When we post changes to this Cookie Policy, we will revise the “Effective Date” at the top of this Cookie Policy. We recommend that you check this page from time to time to inform yourself of any changes in this Cookie Policy.
Contact Us
If you have any questions, concerns, or complaints about our Cookie Policy, our compliance with applicable laws or our usage of cookies, please contact us at:
Email: turbovpn@inconnecting.com
Our Data Protection Officer (the “DPO”), David Lau, is also available for privacy-related inquiries. You can reach him by writing to: